{"id":29010,"date":"2024-12-27T12:19:05","date_gmt":"2024-12-27T17:19:05","guid":{"rendered":"https:\/\/cinecraft.ca\/?page_id=29010"},"modified":"2024-12-27T12:33:02","modified_gmt":"2024-12-27T17:33:02","slug":"support-cinecraft","status":"publish","type":"page","link":"https:\/\/cinecraft.ca\/index.php\/support-cinecraft\/","title":{"rendered":"Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Hero” _builder_version=”4.27.4″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”148deg” background_color_gradient_stops=”#ffffff 50%|rgba(255,255,255,0.85) 75%|rgba(255,255,255,0.36) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(0,0,0,0.5)” background_color_gradient_end=”rgba(0,0,0,0.75)” background_image=”https:\/\/cinecraft.ca\/wp-content\/uploads\/2024\/11\/MiniLF_Optimo.jpg” parallax=”on” custom_padding=”||||false|false” hover_enabled=”0″ locked=”off” collapsed=”on” global_colors_info=”{}” theme_builder_area=”post_content” title_text=”MiniLF_Optimo” sticky_enabled=”0″][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.24.2″ _module_preset=”5138c454-be54-4233-bd3b-f8e6a8747976″ locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.23.1″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_heading title=”Maintain your Cinematic Potential” _builder_version=”4.27.4″ _module_preset=”f0c675ea-2574-4d0e-b725-30f8550a8550″ title_level=”h4″ title_font=”Poppins|Abril Fatface_weight||on|||||” title_text_color=”#023047″ title_font_size=”14px” title_letter_spacing=”1px” title_line_height=”1.4em” custom_margin=”||10px||false|false” hover_enabled=”0″ title_font_size_tablet=”13px” title_font_size_phone=”13px” title_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{%22#023047%22:%91%22title_text_color%22%93}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_heading][et_pb_heading title=”Keeping Your Vision with our Cutting-Edge Support Team” _builder_version=”4.27.4″ _module_preset=”ddeb8c09-9078-4424-bc15-2efb6572e28e” title_font=”Abril Fatface|Abril Fatface_weight|||||||” title_text_color=”#111111″ title_font_size=”44px” title_line_height=”1.15em” hover_enabled=”0″ title_font_size_tablet=”40px” title_font_size_phone=”24px” title_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_heading][et_pb_text quote_border_color=”#219ebc” _builder_version=”4.27.4″ _module_preset=”2c55a9c4-feed-423b-9edb-ae0b5b365cac” text_font=”Poppins|Poppins_weight|||||||” text_text_color=”rgba(0,0,0,0.64)” text_font_size=”16px” text_line_height=”1.75em” link_font=”|Poppins_weight|||||||” link_text_color=”#023047″ quote_font=”Abril Fatface|Abril Fatface_weight|||||||” quote_text_color=”#111111″ header_font=”Abril Fatface|Abril Fatface_weight|||||||” header_text_color=”#111111″ header_font_size=”72px” header_line_height=”1.15em” header_2_font=”Abril Fatface|Abril Fatface_weight|||||||” header_2_text_color=”#111111″ header_2_font_size=”50px” header_2_line_height=”1.2em” header_3_font=”Abril Fatface|Abril Fatface_weight|||||||” header_3_text_color=”#111111″ header_3_font_size=”32px” header_3_line_height=”1.3em” header_4_font=”Abril Fatface|Abril Fatface_weight|||||||” header_4_text_color=”#111111″ header_4_font_size=”24px” header_4_line_height=”1.4em” header_5_font=”Abril Fatface|Abril Fatface_weight|||||||” header_5_text_color=”#111111″ header_5_font_size=”18px” header_5_line_height=”1.4em” header_6_font=”Abril Fatface|Abril Fatface_weight|||||||” header_6_text_color=”#111111″ header_6_line_height=”1.5em” custom_margin=”||||false|false” hover_enabled=”0″ text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”28px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|phone” header_3_font_size_tablet=”22px” header_3_font_size_phone=”17px” header_3_font_size_last_edited=”on|phone” header_4_font_size_tablet=”18px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|tablet” header_5_font_size_tablet=”15px” header_5_font_size_phone=”14px” header_5_font_size_last_edited=”on|desktop” header_6_font_size_tablet=”13px” header_6_font_size_phone=”13px” header_6_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n

Cin\u00e9Craft supports all of your Cinematic Motion Picture Equipment throughout Canada. Our technicians are trained and certified by several of the manufacturers we support.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.23.1″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/cinecraft.ca\/wp-content\/uploads\/2024\/12\/repair_image.jpg” title_text=”repair_image” _builder_version=”4.27.4″ _module_preset=”1cc6152f-565c-4c4d-b0c9-cf8c9576c341″ filter_opacity=”83%” hover_enabled=”0″ border_radii=”on|6px|6px|6px|6px” box_shadow_style=”preset4″ box_shadow_horizontal=”0px” box_shadow_vertical=”24px” box_shadow_blur=”72px” box_shadow_spread=”-12px” box_shadow_color=”rgba(0,0,0,0.12)” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”About” _builder_version=”4.25.1″ _module_preset=”default” locked=”off” collapsed=”on” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.25.1″ _module_preset=”048d8e79-b07f-439b-bd57-f41c14f0a56b” background_color=”#FFFFFF” custom_padding=”|30px||30px|false|true” custom_padding_tablet=”|30px||30px|false|true” custom_padding_phone=”|20px||20px|false|true” border_radii=”on|6px|6px|6px|6px” box_shadow_style=”preset3″ box_shadow_vertical=”24px” box_shadow_blur=”72px” box_shadow_spread=”-12px” box_shadow_color=”rgba(0,0,0,0.12)” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_heading title=”Sales and Consultation” _builder_version=”4.27.4″ _module_preset=”c33f07d9-41e0-421a-8799-5799df695cce” title_level=”h2″ title_font=”Abril Fatface|Abril Fatface_weight|||||||” title_text_align=”center” title_text_color=”#111111″ title_font_size=”50px” title_line_height=”1.2em” custom_margin=”||10px||false|false” hover_enabled=”0″ title_font_size_tablet=”28px” title_font_size_phone=”20px” title_font_size_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_heading][et_pb_text quote_border_color=”#219ebc” _builder_version=”4.27.4″ _module_preset=”2c55a9c4-feed-423b-9edb-ae0b5b365cac” text_font=”Poppins|Poppins_weight|||||||” text_text_color=”rgba(0,0,0,0.64)” text_font_size=”16px” text_line_height=”1.75em” link_font=”|Poppins_weight|||||||” link_text_color=”#023047″ quote_font=”Abril Fatface|Abril Fatface_weight|||||||” quote_text_color=”#111111″ header_font=”Abril Fatface|Abril Fatface_weight|||||||” header_text_color=”#111111″ header_font_size=”72px” header_line_height=”1.15em” header_2_font=”Abril Fatface|Abril Fatface_weight|||||||” header_2_text_color=”#111111″ header_2_font_size=”50px” header_2_line_height=”1.2em” header_3_font=”Abril Fatface|Abril Fatface_weight|||||||” header_3_text_color=”#111111″ header_3_font_size=”32px” header_3_line_height=”1.3em” header_4_font=”Abril Fatface|Abril Fatface_weight|||||||” header_4_text_color=”#111111″ header_4_font_size=”24px” header_4_line_height=”1.4em” header_5_font=”Abril Fatface|Abril Fatface_weight|||||||” header_5_text_color=”#111111″ header_5_font_size=”18px” header_5_line_height=”1.4em” header_6_font=”Abril Fatface|Abril Fatface_weight|||||||” header_6_text_color=”#111111″ header_6_line_height=”1.5em” text_orientation=”center” custom_margin=”||||false|false” hover_enabled=”0″ text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”28px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|phone” header_3_font_size_tablet=”22px” header_3_font_size_phone=”17px” header_3_font_size_last_edited=”on|phone” header_4_font_size_tablet=”18px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|tablet” header_5_font_size_tablet=”15px” header_5_font_size_phone=”14px” header_5_font_size_last_edited=”on|desktop” header_6_font_size_tablet=”13px” header_6_font_size_phone=”13px” header_6_font_size_last_edited=”on|desktop” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n

Our consultants provide information to our industry professionals with quoting custom list of equipment design for compatibility and scalability for your current projects and future adventures. Whether it be just a camera or a full production kit, we assist to prepare you with equipment for the most efficient setup for a superior and reliable production in effort to minimize unnecessary downtime.<\/p>\n

[\/et_pb_text][et_pb_video image_src=”https:\/\/images.unsplash.com\/photo-1616510843385-300875184960?ixid=M3w1ODkyNzF8MHwxfHNlYXJjaHwzfHxwcm9mZXNzaW9uYWwlMjBjYW1lcmElMjBnZWFyfGVufDB8MHx8fDE3MzUzMTE4MDV8MA&ixlib=rb-4.0.3&fm=webp&fit=crop&crop=entropy&w=1080&h=600&q=20&dpr=2″ _builder_version=”4.27.4″ _module_preset=”default” border_radii=”on|6px|6px|6px|6px” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_video][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” min_height=”124.8px” custom_padding=”10px||5px|||” global_colors_info=”{}” locked=”off” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”16px” header_font_size=”23px” custom_margin=”||9px|||” hover_enabled=”0″ text_font_size_tablet=”16px” text_font_size_phone=”10px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”23px” header_font_size_phone=”23px” header_font_size_last_edited=”on|desktop” global_colors_info=”{}” theme_builder_area=”post_content” text_font=”Poppins||||||||” sticky_enabled=”0″]<\/p>\n

Please click the email link for product estimates<\/p>\n

[\/et_pb_text][et_pb_button button_url=”mailto:sales@cinecraft.ca” button_text=”Estimate Request” _builder_version=”4.27.4″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#FFFFFF” button_bg_color=”#29a448″ button_border_width=”2px” button_border_color=”RGBA(255,255,255,0)” button_border_radius=”40px” button_font=”Poppins|600|||||||” button_use_icon=”off” custom_padding=”0px||0px|||” hover_enabled=”0″ button_text_size_tablet=”16px” button_text_size_phone=”10px” button_text_size_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.25.1″ _module_preset=”048d8e79-b07f-439b-bd57-f41c14f0a56b” background_color=”#FFFFFF” custom_padding=”|30px||30px|false|true” custom_padding_tablet=”|30px||30px|false|true” custom_padding_phone=”|20px||20px|false|true” border_radii=”on|6px|6px|6px|6px” box_shadow_style=”preset3″ box_shadow_vertical=”24px” box_shadow_blur=”72px” box_shadow_spread=”-12px” box_shadow_color=”rgba(0,0,0,0.12)” global_colors_info=”{}” theme_builder_area=”post_content” locked=”off”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_heading title=”Repairs” _builder_version=”4.27.4″ _module_preset=”c33f07d9-41e0-421a-8799-5799df695cce” title_level=”h2″ title_font=”Abril Fatface|Abril Fatface_weight|||||||” title_text_align=”center” title_text_color=”#111111″ title_font_size=”50px” title_line_height=”1.2em” custom_margin=”||10px||false|false” hover_enabled=”0″ title_font_size_tablet=”28px” title_font_size_phone=”20px” title_font_size_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_heading][et_pb_text quote_border_color=”#219ebc” _builder_version=”4.27.4″ _module_preset=”2c55a9c4-feed-423b-9edb-ae0b5b365cac” text_font=”Poppins|Poppins_weight|||||||” text_text_color=”rgba(0,0,0,0.64)” text_font_size=”16px” text_line_height=”1.75em” link_font=”|Poppins_weight|||||||” link_text_color=”#023047″ quote_font=”Abril Fatface|Abril Fatface_weight|||||||” quote_text_color=”#111111″ header_font=”Abril Fatface|Abril Fatface_weight|||||||” header_text_color=”#111111″ header_font_size=”72px” header_line_height=”1.15em” header_2_font=”Abril Fatface|Abril Fatface_weight|||||||” header_2_text_color=”#111111″ header_2_font_size=”50px” header_2_line_height=”1.2em” header_3_font=”Abril Fatface|Abril Fatface_weight|||||||” header_3_text_color=”#111111″ header_3_font_size=”32px” header_3_line_height=”1.3em” header_4_font=”Abril Fatface|Abril Fatface_weight|||||||” header_4_text_color=”#111111″ header_4_font_size=”24px” header_4_line_height=”1.4em” header_5_font=”Abril Fatface|Abril Fatface_weight|||||||” header_5_text_color=”#111111″ header_5_font_size=”18px” header_5_line_height=”1.4em” header_6_font=”Abril Fatface|Abril Fatface_weight|||||||” header_6_text_color=”#111111″ header_6_line_height=”1.5em” text_orientation=”center” custom_margin=”||||false|false” hover_enabled=”0″ text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”28px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|phone” header_3_font_size_tablet=”22px” header_3_font_size_phone=”17px” header_3_font_size_last_edited=”on|phone” header_4_font_size_tablet=”18px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|tablet” header_5_font_size_tablet=”15px” header_5_font_size_phone=”14px” header_5_font_size_last_edited=”on|desktop” header_6_font_size_tablet=”13px” header_6_font_size_phone=”13px” header_6_font_size_last_edited=”on|desktop” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n

All repairs are subject to an evaluation fee.
An estimate will be provided once the product arrives at our service facility. The repair costs stated in your estimate are guidelines based on information provided by you and the technician\u2019s examination of the equipment. Costs of estimates cannot be guaranteed with complete accuracy. During disassembly of repair process, it may occur that other internal components may have sustained damaged not visible on initial evaluation. If this should occur, we will inform you with an updated estimate with the changes and if the repair costs change to then request a new approval to proceed.
All equipment must be carefully packed for delivery to Cin\u00e9Craft. Please be sure to remove all accessories from your equipment, including separating the camera and lens, before shipping it. Failure do so may result in damage to the equipment. Insurance of equipment delivered to Cin\u00e9Craft for maintenance is the responsibility of the owner. The risks of damages or loss are transferred to the client as soon as the equipment leaves our facility for return to the client.<\/p>\n

[\/et_pb_text][et_pb_video image_src=”https:\/\/images.unsplash.com\/photo-1616510843385-300875184960?ixid=M3w1ODkyNzF8MHwxfHNlYXJjaHwzfHxwcm9mZXNzaW9uYWwlMjBjYW1lcmElMjBnZWFyfGVufDB8MHx8fDE3MzUzMTE4MDV8MA&ixlib=rb-4.0.3&fm=webp&fit=crop&crop=entropy&w=1080&h=600&q=20&dpr=2″ _builder_version=”4.27.4″ _module_preset=”default” border_radii=”on|6px|6px|6px|6px” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_video][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” min_height=”124.8px” custom_padding=”10px||5px|||” global_colors_info=”{}” locked=”off” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”16px” header_font_size=”23px” custom_margin=”||9px|||” hover_enabled=”0″ text_font_size_tablet=”16px” text_font_size_phone=”10px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”23px” header_font_size_phone=”23px” header_font_size_last_edited=”on|desktop” global_colors_info=”{}” theme_builder_area=”post_content” text_font=”Poppins||||||||” sticky_enabled=”0″]<\/p>\n

Please request the Service Request Form service@cinecraft.ca prior to shipping or dropping off.<\/p>\n

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Cin\u00e9Craft supports all of your Cinematic Motion Picture Equipment throughout Canada. Our technicians are trained and certified by several of the manufacturers we support.Our consultants provide information to our industry professionals with quoting custom list of equipment design for compatibility and scalability for your current projects and future adventures. 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